Refund Policy

Last Updated: November 5, 2026

At iSwii Coffee, customer satisfaction is important to us. We take pride in providing quality coffee, beverages, pastries, and grab-and-go items. If something isn't right with your order, we're here to help.

iSwii Coffee is a brand owned and operated under the same legal business entity as PRIME MĒT Steakhouse, located at the Renaissance New York Flushing Hotel at Tangram in Flushing, Queens, New York.

1. In-Store Purchases

Due to the perishable nature of our food and beverages, purchases are generally considered final once items have been prepared or served.

However, if you receive an incorrect, defective, or unsatisfactory product, please notify our staff as soon as possible.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Refunds and replacements are subject to applicable consumer protection laws.

2. Pickup Orders

For orders placed for pickup, we recommend reviewing your order details before completing your purchase.

If your order is incorrect, missing items, or has a quality issue, please contact us promptly so we can assist you.

Orders that have already been prepared may not be eligible for cancellation or refund due to a change of mind, except as required by law.

3. Third-Party Delivery Orders

Orders placed through third-party delivery platforms, including Uber Eats and Fantuan, are subject to the applicable platform's cancellation, refund, and dispute resolution policies.

If you experience issues such as:

Missing or incorrect items
Damaged products
Delivery delays
Orders that were not received
Food or beverage quality concerns

Please report the issue through the platform where the order was placed.

Our team may also assist with order-related concerns when appropriate.

4. Cancellations

Orders may be eligible for cancellation if preparation has not yet begun.

Once an order is being prepared or has been completed, cancellation may not be possible.

For third-party orders, cancellation eligibility and any applicable charges are determined by the ordering platform's policies.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where possible.

Processing times may vary depending on the payment provider, bank, or third-party ordering platform.

Refunds for orders placed through delivery platforms are processed according to the respective platform's procedures.

6. Promotions and Discounted Items

Products purchased using promotional offers, coupons, or discounts are subject to the terms of the applicable promotion.

Promotional purchases may have additional restrictions, but these restrictions do not affect any refund or other rights provided by applicable law.

7. Food Allergies and Special Requests

We encourage customers with food allergies or dietary restrictions to inform our staff before ordering.

While we make reasonable efforts to accommodate special requests, our kitchen and preparation areas may handle common allergens.

If you have concerns about an order involving an allergy or dietary request, please contact us promptly.

8. Contact Us

If you have questions about a purchase or need assistance resolving an order issue, please contact us.

iSwii Coffee

A PRIME MĒT Steakhouse Brand

Renaissance New York Flushing Hotel at Tangram

133-36 37th Avenue

Flushing, NY 11354

Phone: (718) 898-6666

Email: [Insert Official Contact Email]

Our team will make reasonable efforts to review your concern and provide an appropriate resolution.

9. Policy Updates

We reserve the right to update this Refund Policy to reflect changes in our operations, services, or applicable laws.

Any updates will be posted on this page with a revised effective date.

Nothing in this policy limits customer rights or remedies under applicable law.